Dispute by fake agent and website Open
Posted on: Mar 12, 2018
Complaint filed against: Ratnakar Bank
Refer to request no: 01206023
Name: Jai Chand
Ive received a call from a number 8439713294 mentioning that he is an RBI official. In order to verify that, he mentioned My card number and DOB. And said that he will help me in generating my pin. He said that it is an official call.
He called me on 27 and 28th of December.
He told me a scheme of loans to wave of my annual fee through Rewards points that will be generating due to loan taken from the bank.
He send me the link of the website and asked me to fill the loan amount. After I filled my amount of 20,000 the form shown a screen of "failure". He then told me to retry it with 10,000.
He said that 20,000 will be sent to your bank account immidiately due to the failure.
I've done that too. After that the call will be disconnected.
Ive called to the Customer Care and told them the the whole issue and requested them to block my card. They have told me that the RBL has not initiated the funds into the merchants account yet.
I'm attaching the below files:
1.Screenshots of the website.
2. A copy of FIR.
3. Copy of Dispute form.
Please take the required actions.
As soon as possible.
Resolution Demanded: An apology letter from company official, Get refund or credit for your purchase
Complaint filed by: Jai Chand