Swiggy
- Didn t receive my refund amount Open
Geetha filed this complaint against Swiggy on Sep 30, 2020
I have received wrong items in the order placed ( #*********** ) and contacted customer service executive regarding the same, I was offered a coupon of Rs.*** by your executive to which I denied and wanted an escalation on the issue, when I spoke to the next customer support executive, they said the coupon has already been given to me and when I denied the acceptance of the coupon, they said they would check the call recording and come back to me with refund. But I didn't hear anything from swiggy until now.
I was also suggested not to use the coupon until the issue is resolved but I don't find any response from swiggy. I tried contacting through chat assistant but they didn't resolve the issue.
Also, whenever I tried contacting customer care number, the IVR automatically disconnects saying there is no active order.
I am highly disappointed with swiggy, I want a call back from the customer support, I need my refund back
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Resolution Demanded:
Refund / Credit for purchase
Swiggy
Resolved
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PhonePe
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Hiteshbhai Jodhani
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