Ola Cab
- Destination address changed by the ola app at the end of the ride Open
Rohan Singh filed this complaint against Ola Cab on Dec 19, 2020
I was wrongly charged for the ride that I took on **th November from Lane Number *A, Gola Road, Danapur, Patna, Bihar to Pauni Hasanpur, Vaishali, Bihar.
I had booked two rides on the same day and the first ride was cancelled because the driver had refused to come, I have attached the screenshot of the same. I was shown that I would be charged an amount of ₹**** but the driver refused the ride and I had mentioned the same reason while cancelling it.CRN **********.
The second ride(CRN **********) that I booked showed me ₹**** as the fare and I paid the same via PhonePe UPI while I was still on the way.
But after the bill got generated it showed that I had ridden for ***.* KMS and the total amount came as ₹****.
The driver called the support team and they said that I need to pay it and call the customer care service and have it refunded since I had the proof from OlaCabs SMS that had the meter readings from the cab and it shows ** kms. I didn't want the driver to face troubles so I gave him ₹**** extra in cash. And later on the same day I called Ola Cust. service and raised a complaint about the ride.
The only resolution they are giving is that I was charged correctly for the ride.
According to Ola, the driver took some shortcut to my destination but the destination they are talking about is *** kms away from where I was dropped.
My question is, had I chosen the other destination, would I not be shown an amount of ₹****+ as my estimated fee while I was booking the cab itself. According to Ola, the outstation charges goes as ₹**.*/km.
Let's say my destination was ***kms away, would I not be shown at least ₹****?(excluding the base charges and the taxes)
I was shown ₹**** and I paid the same using my upi.
I have attached the normal days estimated charge amount if I had chosen the other address, that also shows ₹****+ for the other address and ₹****+ for my actual address.
Also, you can call the driver and ask if I asked him to follow any route? He simply opened the Google Maps when he started the ride and dropped me to my destination. If I had the other address chosen, then why didn't he drop me there?
Also, let's say he dropped me to the said address, which is ***.* kms away, the text that I received from ola shows that my ride started at **.** AM and ended at *.** PM. How on earth did he drop me in ** mins?
Let me say it again, I had travelled for about **kms and your app says ***kms.
According to your say..if I had travelled *** kms in * hr ** mins. How can you exceed the speed limit and put your customer's life at risk?
- Also, if you say the destination has varied. Considering it has happened, that means your app has some glitch. When I know my exact destination, why would I give a wrong address?
Ola's response is simply causing me mental harassment.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Ola Cab
Resolved
Frustrated? File a Complaint
Pepperfry
"I posted a complaint at Voxya and then posted the link on Pepperfry's Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly."
Anubhav Guha
Related Complaints
Ola Cab - Excess km shown against ola cab ride Closed
Sir, I had travel through ola cab from rohini sector * delhi to sathla village in uttar pradesh. Distance in km from all routes as per google maps showing maximum of *** km for round trip but they are charging fare for *** km that is more...
Dec 20, 2022 by Ayush
Ola Cab - Amount deducted wrongly not refunding Closed
On **th October ****, I made a ride on OLA Cabs, which costed ****/- After the ride OLA deducted Rs **** & **** for the same Ride(CRN **********). I raised many tickets asking for refund of Rs ****/-, but I didn't get any response, everytime th...
Dec 12, 2022 by Rajesh Choudhury
Ola Cab - Mujhse double pese liye gaye Closed
maine ola book kari thi hindon metro se cp ke liye and uski payment maine paytm se app par kardi thi but driver bola woh pese apko wapis miljaynge ap mjhe extra cash *** rs dedo maine double payment di hai sir kirpya karke mjhe mere pese wapis ...
Nov 27, 2022 by thakur krishna pratap singh
Ola Cab - Extra Fare Closed
Edtimated Fare before ride was shown *** rs. After completion of ride thry charged ne ***. Also ola customer care not ready to file complaint asking me to first pay the amount. ...
Nov 08, 2022 by Anup Pahade
Ola Cab - Cash and online both payment taken for one ride Closed
Driver took cash though ptm payment was auto deducted...
Oct 31, 2022 by Jhilmil BAGCHI