- Destination address changed by the ola app at the end of the ride Open
I was wrongly charged for the ride that I took on **th November from Lane Number *A, Gola Road, Danapur, Patna, Bihar to Pauni Hasanpur, Vaishali, Bihar.
I had booked two rides on the same day and the first ride was cancelled because the driver had refused to come, I have attached the screenshot of the same. I was shown that I would be charged an amount of ₹**** but the driver refused the ride and I had mentioned the same reason while cancelling it.CRN **********.
The second ride(CRN **********) that I booked showed me ₹**** as the fare and I paid the same via PhonePe UPI while I was still on the way.
But after the bill got generated it showed that I had ridden for ***.* KMS and the total amount came as ₹****.
The driver called the support team and they said that I need to pay it and call the customer care service and have it refunded since I had the proof from OlaCabs SMS that had the meter readings from the cab and it shows ** kms. I didn't want the driver to face troubles so I gave him ₹**** extra in cash. And later on the same day I called Ola Cust. service and raised a complaint about the ride.
The only resolution they are giving is that I was charged correctly for the ride.
According to Ola, the driver took some shortcut to my destination but the destination they are talking about is *** kms away from where I was dropped.
My question is, had I chosen the other destination, would I not be shown an amount of ₹****+ as my estimated fee while I was booking the cab itself. According to Ola, the outstation charges goes as ₹**.*/km.
Let's say my destination was ***kms away, would I not be shown at least ₹****?(excluding the base charges and the taxes)
I was shown ₹**** and I paid the same using my upi.
I have attached the normal days estimated charge amount if I had chosen the other address, that also shows ₹****+ for the other address and ₹****+ for my actual address.
Also, you can call the driver and ask if I asked him to follow any route? He simply opened the Google Maps when he started the ride and dropped me to my destination. If I had the other address chosen, then why didn't he drop me there?
Also, let's say he dropped me to the said address, which is ***.* kms away, the text that I received from ola shows that my ride started at **.** AM and ended at *.** PM. How on earth did he drop me in ** mins?
Let me say it again, I had travelled for about **kms and your app says ***kms.
According to your say..if I had travelled *** kms in * hr ** mins. How can you exceed the speed limit and put your customer's life at risk?
- Also, if you say the destination has varied. Considering it has happened, that means your app has some glitch. When I know my exact destination, why would I give a wrong address?
Ola's response is simply causing me mental harassment.
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
"I have been satisfied with the service provided by Voxya. My issue was resolved within hours of posting my complaint. Thank you voxya."
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