Hathway Cable And Datacom Ltd
- Deposit not refunded Open
I had taken the connection on April ****. At that time I had paid a deposit amount of Rs. ***. The customer executive assured me that my deposit would be refunded as soon as I disconnect the connection and return my modem.
As I am shifting to a new city, I requested for disconnection. On Dec **, **** Hathway team came and collected the modem. The executive said, my refund would be processed within a week after submission of this device.
However, I did not get my refund yet. I called Hathway customer service team many times, but they disconnected my calls. I had emailed them at firstname.lastname@example.org. They replied back saying that deposit cannot be refunded as I did not use the connection for atleast * years.
However, when I had taken the connection they never mentioned any such condition. I was assured that I would get my deposit back anytime.
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Apology letter from company
Refund / Credit for purchase
"My complaint was resolved quickly within 30 days. Voxya thanks a lot, my matter has been solved yesterday. So, I am highly thankful to you."
I have been a Hathway cable customer for the past at least a decade or more. But the past couple of weeks have been a disgusting and frustrating experience. I understand that the government rules have changed and some new systems are coming int...
Feb 22, 2019 by Ashit Sheth
I used Hathway broadband for more than * years. During installation, they collected Rs. **** as a refundable deposit for Modem/Router. I have submitted the router. It's been more than a year and I haven't received anything. I have been to their...
May 15, 2019 by SVK Chaitanya
I was out of town for * months due to work commitment. When I came back and realized that my cable payment was due, the company is now demanding money for the period I was not there. Logically on expiry of the subscription, the company disconne...
Apr 08, 2019 by Amit Joshi
Hathway cable is charging Rs. *** for ** Ncf channels whereas as per trai *** is for *** NCF channels and also adding Rs. ** for more ncf channels forcefully. Please check. ...
Apr 06, 2019 by Haresh Hinduja
Registered cell no with Hathway is(RMN) ********.a/c no **********. Hathway has collected a one-year subscription of * TVs for providing all TV channels up to Nov ****. With new cable norms, they are providing only Telugu channel package to * T...
Apr 03, 2019 by N Anjani Devi