- Denial of Refund Extension of Hotel Stay Closed
I booked a hotel in Hyderabad from *th Dec to *th Dec and later extended my stay at the same hotel from *th till *th. On night of *th of December, I wanted to further extend my stay at the same hotel from *th till **th.
Unfortunately I punched dates from *th till **th of December. I chose an option hotel booking for myself. Now since I was already staying at the same property, their system allowed me to book myself again from *th till **th, whereas I was already staying at the same property. The system should have checked my status cos I was booking through the App and I was logged into the system.
While contacting the customer care, they straight away denied of and extension or refund. How can they book the same person with the same login id at the same property for the same date. I was booking for single occupency with the mode booking room for "MYSELF". It is a System flaw...
Are you brand?
Are you Lawyer?
Refund / Credit for purchase
Damages for loss and agony
Club Mahindra Holidays
"Thank you Voxya for your help and support. I got my refund from Club Mahindra."
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