- Delay in delivery, after confirming the order asked to cancel the order Open
I was told the delivery time of ** minutes and delivery was done in *** minutes and then I have to walk up to the streets to collect the order. I called up customer support and lodge a complaint ; executive asked me that your complaint will be resolved in ** hours. No contact established by any member of company in ** days. Today on ** Aug I placed a order again it got confirmed then I received a * calls from dilevery executive asking to cancel the order as restaurant is closed. I contacted swiggy support had a word with Mr. Reddy (executive) he also asked the same thing to cancel the order and when I asked for floor supervisor he asked to place my call on hold for * minute and put my call on hold for **-** minutes then came Mr. Munir (Floor Supervisor) and educated me that we don’t have any policy to contact the customer once he lodge an complaint and when asked what action has been taken on my complaint he said it’s an internal matter and suggested me the same to cancel the order that I placed today; in fact I educated him isn’t there any policy for compensation for delay in delivery or sharing the feedback of complaint that customer has made or policy of showing empathy for inconvenience he starightly denied and I hanged up the call saying thank you; after that I received the confirmation of cancellation of order dat was not even initiated by me.
Pathetic Customer Support
Mr. C.E.O., I really feel pity on you, I read your article somewhere that you are planning of delivering medicine. Please buddy don’t take this decision else patients will be dying in hospitals and your executives will be asking them to cancel the order.
And poor customer support and even your quality analyst are really poor guys where they are not even checking what there executives and supervisors aare saying on call.
Because in swiggy dictionary * minute means ***-*** seconds.
Thanks and really feel pity on Mr. C.E.O. (Sri Harsha) I showed confidence on you as Swiggy was an Indian Brand but if Swiggy continues to work like this; you will not even get to know when you will loose your business.
Are you brand?
Are you Lawyer?
An apology letter from company official
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