Samsung
- Deficiency in Sevice Closed
Avinash Pandey filed this complaint against Samsung on Oct 31, 2019
I have purchased Samsun * series UHD in month of June **
Suddenly when i switched on it on **th june a broken line was showing on screen. I lodge the complaint immediately to Samsung complaint centre. Then company’s engineer visited at home on **th and told that this is due to physical damage and you required to pay the screen cost and it will be replaced within *-* days... and pressurised for advance... i will pay him advance , through IMPS i paid the advance to him.... in between * days i called him approx ** times when call them he always said that your advance money is not cleared by a/c department .. then i call him on **. Oct the position was same ... is it possible in current banking scenario that IMPS will take * days to credit. When I called to customer care They told me need not worry we contact u in ** hours,, no one called me
Then **th October he finally came with a screen and this screen was also broken .. he said we will order it today and day after tomorrow we will change it.... But no response recieved from Samsung. I received a msg that ur product will be ordered and delivered it within *-* days... but till ** October no one contacted me
I will contacted through mail several times they always saying to wait ** hours today on **. Oct my screen is not replaced by Samsung
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Samsung
Resolved
Frustrated? File a Complaint
CoinDCX
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