Pepperfry
- Defective product delivered and return is being denied Closed
Kavya Bala filed this complaint against Pepperfry on Dec 16, 2020
I order an Ergonomic chair from Pepperfry and it was delivered and assembled. After assembly, I noticed that the backrest was loose and shaking.
I registered a return request, they sent over a carpenter to validate. He shouted at us that the product is good and the fixtures are also good and the backrest is expected to be loose and shaky. Based on this, Pepperfry has denied my return on the grounds that the product is perfect but I am not satisfied with it.
How is an ergonomic chair expected to have a loose backrest? The service did not respond after carpenter inspection for multiple days and I had to follow up several times post which they denied the return on these grounds.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Pepperfry
Resolved
Frustrated? File a Complaint
Act Fibernet
"After 13 days and after lot of struggles, ACT Team changed the faulty Internet cables. Now Internet is restored back. With VOXYA's efforts, got faster resolution."
Karthikeyan M
Related Complaints
Pepperfry - Pepperfry has sent defective and damaged items and is refusing to pick up Closed
I purchased two single beds, one bedside table and one sleepycat mattress from Pepperfry via order ID - *********. Problems with the beds were as follows: The site shows the breadth of the bed as ** inches, it measures less than ** inches...
Aug 09, 2024 by Shilpa
Pepperfry - No attention on my complaint Closed
i purchased a nesting coffee table order no. *********. the table has manufacturing defects and i raised a complaint for the same. the company said that they would send a carpenter but its been * days since the delivery and nobody has come or c...
Jul 19, 2024 by Tina Mitra
Pepperfry - Refund not given Closed
Refund not credited and product taken back its been more than * month...
Feb 19, 2024 by Eshan
Pepperfry - Pepperfry cancelled my order Closed
I ordered a table and a bookshelf on pepperfry on *th Feb, it was to be shipped on **th. Now on **, I got a message that you got a refund. Which I did not ask for. If you cancel your order on pepperfry, they give you only * days for it and char...
Feb 16, 2024 by Amber Vashistha
