Nokia India(hmd Global)
- Defective mobile supplied and irresponsible service provided by nokia Open
I have purchased Nokia *.* plus mobile from Nokia official website. The mobile delivered to me was defective as it has a charging problem. As the mobile was covered under a valid warranty, I approached the Nokia service care regarding the same. As per their guidance, I had sent it to the Nokia care for service through Ecom express pickup service arranged by Nokia support on **th April ****.
As mentioned in the Nokia website the service support said that it will be serviced and returned within **-** days. During the conversation, they also mentioned that it is a common problem (charging issue) in most of the brand new Nokia phones.
When I approached the customer service on *rd May ****, they said the mobile has been repaired and waiting for dispatch. But till date, it has been over ** days I have not received my phone yet. Whenever I try to inquire about the status of Nokia customer service through emails and chat (Nokia official website), they do not reply or reply irresponsibly. They are not at all addressing my concern instead ask me to wait for ** hrs. They are doing the same i.e. asking me to wait for ** hrs from past ** days without providing the update regarding the phone. I am afraid that they have misplaced my phone. Kindly help me in getting my phone back in proper condition from Nokia service centre at the earliest.
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Nokia Product: Smartphone *.* Plus IMEI: *************** Inovice No.: #SABA*K********** Date of Purchase: **-**-**** Amount Paid: Rs. **,***/- Warranty: Yes Service Center: Rashi Service Center, Bhilai, Chhattisgarh Jobsheet No.: *********/****...
Jul 25, 2019 by Anjali minocha
i was facing charging in my handset, i went to Nokia Care Center Ghaziabad (Shreejee Enterprises RDC Ghazibad) on **/**/****, i have given my handset them with no scratches, no black spot or white spot on screen. please wait for * hours for r...
Jan 07, 2019 by Sachin Kumar
IMEI* - ***************/** I trusted Nokia again and brought one Nokia *.*Plus on **.**.**** from Jodhpur. After couple of weeks the phone felt to be lot slow and at times hanged as well(only calling and professional apps installed, no g...
Sep 09, 2019 by Mahender Choudhary
I have purchased an expensive premium model Nokia mobile *.* from online giant Amazon India. From the date of purchase, it was creating a lot of issues in the display like couldn't attend the incoming calls and the screen freezes and has to res...
Aug 20, 2019 by Sriram bhaskar PM
I purchased a Nokia *.* plus from Flipkart on **th Feb **** under order number OD******************. In the month of August, the back glass cover started coming off from one side. When I looked at it closely, it seemed like the battery of the p...
Aug 16, 2019 by Parvinderjit Singh