- Defected refrigerator sold by Samsung Open
Samsung product request number is **********. Defected (Brand new) refrigerator sold by Samsung. The cooling problem in a brand new refrigerator. I bought a Samsung refrigerator (*** litres) from Sargam electronics on **th of May **** March ****, bill no KB-**-****. Hardly ** days have passed and we noticed that the fridge has started giving me cooling problems. The freezer compartment is not cooling properly i.e, it is not freezing ice. In recent days, the frozen foods kept inside the freezer got spoiled due to this problem. We contacted Sargam electronics for almost * week but there was no positive response from their side. Then I registered a complaint at customer care. After registering complaint * engineer came for checking and admitted that there’s a problem in this fridge.
He placed some meter inside the fridge to check the cooling logs. After ** hours he visited again and removed that device. He said that there’s a gas chocking problem in this fridge. He made his service report of gas choking due to some internal copper tube choking.
Next day phone call came from Okhla head office from Mr Ashish he said that our senior executive from our head office will visit your premises. Next day Mr Harun (HOD SERVICE) visited and said there’s a problem in PCB of this fridge and we will change PCB. I got PCB changed a day later the executive told us to wait for another ** hours. After that, we found that the same problem existed in our fridge. I had rounds of talks with Mr Ashish (HOD customer service). He again sends some executives and they again placed some temperature checking meters in our fridge. Finally, after another ** hours, the executive came to remove the meter from the fridge told us that there’s some manufacturing defect in this fridge.
But still, there was no response from Ashish Ji, who earlier gave me assurance that it was the last and final step before replacing your fridge.
Next, I mailed to the CEO desk of Samsung hoping to get some solution. A call came from Mr Gaurav CEO Desk contact no (****-*******) (Extension Number: ****)
He also requested me to follow the same process again. I narrated him my problem that every day our food items are getting spoiled and out medicines are at high risk.
Mr Gaurav forced me to allow again an engineer to visit my place. He also promised me that please give us last chance and that’s the final visit to place some meters in your fridge. After that, there will be no visitation. I had no choice. I again allowed him to send an engineer who again checked with some meters and he also concluded that there’s some serious defect in your fridge. Almost ** visits to top most engineers from Samsung. I am sorry to say that Samsung customer support team is of no use. They can’t understand what kind of harassment the customer is facing. Day by day we are getting harassed by the way Samsung is dealing in after sale service. I am not able to focus on my business. I am mentally harassed by explaining my problem to customer care. I have placed some life-saving medicine of my father and mother in this fridge. These medicines are at high risk. Please help me with this issue. Please replace this fridge on an urgent basis
Why should a customer suffer for a defected piece sold by Samsung? In case you fail to address this issue within the next ten days you can be assured of hearing from my lawyers soon.
Are you brand?
Are you Lawyer?
Replace / Fix problem
"The company received the Legal notice and called me up to settle. They agreed to refund the amount. I thank Voxya for helping me resolve this issue."
Samsung - Ac not working Closed
I bought my AC ..last year which belong to Samsung company..by the immediate year it has got some problem call gas leaking ..I contacted Samsung and resq team also ..while the Samsung person said I was complete mistake while installing ..and th...
May 08, 2020 by Sarath
Samsung - Phone Blocked Closed
My Phone is blocked due to EMI Loan which was unpaid by someone who bought loan. But I didnt get my phone in EMI, I bought it in ready cash. Instead of laon mobile IMEI number They wrongly entered my mobile IMEI number. Due to this I cant do my...
Mar 13, 2020 by Jaya Kumar
I had registered a complaint on Samsung about my refrigerator past ** days ago, but in the last ** days, no action had been taken. the engineer had visited twice or thrice but they are incapable to repair the refrigerator. they are incapable ...
Mar 07, 2020 by Sunil kumar
I purchased Samsung galaxy M** mobile on ** July **** and delivered on ** July ****. The problem start within ** day and now the problem is continuing. I am giving the sequence *) It was not take charge from ** July **** so I deposit it Sam...
Dec 26, 2019 by mukesh
It is really very shameful that I am struggling since **th Oct to get repair my Washing machine while get very poor response. I have given my washing machine on ** Oct for chemical wash & get back on **th Oct with approx **** Rs charge . ...
Nov 13, 2019 by MUKESH