Samsung India Electronics India Private Ltd
- Deceiving practices by Samsung to cheat customers Open
I had pre-booked Samsung Galaxy Tablet lite s* on ** June **** via the Samsung shop app. When I was ordering the product then pre-book offer was included in the transaction. Gradually upon completion of the transaction the pre-offer was removed.
The order tracking details stated that the product would be delivered by ** June ****. The order status remained only approved not even shipped till the very last moments. I had contacted customer service numerous times. After receiving no help from the customer service, I wrote to Samsung India service head.
On *rd July, I received a call from Samsung stating that my product would be delivered in a week and the pre-book offer will also be applicable. So, I decided to wait.
Affairs of events took a distasteful turn on *th July *, ****. It reflected the boorish and retrograde approach of the company. At **:** AM I received a mail from Samsung stating that they have received my cancellation request and at **;** AM I received a mail stating that my cancellation request has been processed.
The fact of the matter is I never initiated the cancellation request. Eventually, I called the customer service where they tried to extenuate the situation initially by saying that it’s a "technical glitch" from our end and then they said that because the product wasn't in stock so the company had canceled the order. I confronted and asked then why did the company make it seems like I initiated the request. He didn't reply.
Eventually, Samsung mailed me in the afternoon that they had canceled the order, not me.
So, the company canceled my order after ** days stating that the product is out of stock. To make matters worse, Samsung mails me in the evening stating how the product is back in stock. The same product was now available, but the catch here was that company had increased the prices of the offer attached this time from Rs.**** to Rs. ****. I am attaching all the details of this incident.
So, from infringing the customer in the morning the company went on to offer me the same product at higher costs. Such shamelessness and audacity
I am a university student and all my classes have been shifted to virtual settings. My classes started from *st of July. I had planned to buy a product that could help me in the virtual learning experience. But the tablet never came and I had to bear huge losses in studies. Had I known this earlier I would have gone for other products in the market
These are tough times. Income sources have been very weak. I had earmarked that money for a tablet /laptop only. Ordering the product from Samsung was a contingent choice. I regret ordering from them.
Are you brand?
Are you Lawyer?
Damages for loss and agony
"My new mobile had problem and company refused to repair it but my problem was resolved through Voxya. Thank You Voxya."
My name is Kshitiz, a resident of Patna (Bihar). I had purchased a Samsung A** smartphone from an authorised Samsung showroom in Patna on March **, ****. Recently in August, my mobile's screen showed colour patches on left bottom of the screen....
Oct 10, 2019 by Kshitiz
I have purchased Samsung Galaxy a** phone on **th July.in this phone fingerprint sensor and earphone is not working I called customer care number and complained about this issue they suggested to visit service center for the particular issue. I...
Sep 11, 2019 by Saji Thomas
i registered complaint through toll free number on **/**/** regarding non-functioning of my washing machine. *-* days later the technician came to my home and told me that the PCB board is not working and it has to be changed. from that day til...
Nov 24, 2018 by hari babu sana
Dear sir i bought a samsung sv from amazon.in on **/**/****,after *days itself my tv got display issue picture is getting blurr,i complained to both amazon & samsung ,they told me we will provide warranty to your product dont worry i trusted th...
Oct 16, 2018 by mansoorbasha
Dear sir I am purchase Samsung **"smart TV purchase in nagrota( Jammu) on**/**/** . This tv screen colour Disable I report to customer care But customer care response not suitable me .this tv one year warranty period please help my financi...
Sep 09, 2018 by Sandeep kumar