- Damaged product delivered Open
I ordered a Dell Inspiron laptop **** on ** March ****. I got my laptop delivered on **th March ****. When I opened the box the laptop has dents on its backside. I initiated a return request immediately. The paytm care agents responded to collect all the details and after collecting the details, they said, the images are enough and your return request will be approved and you will get the replacement. Now it's more than * days no follow up emails or update from them regarding the complaint. I contacted them through the customer care number, which is paid and I paying the mobile bill for their mistake. But they are not responding and after * days they say, the return period is over. I will never use paytm hereafter in my life. Worst customer care among e-commerce websites.
Order no: *********. Regarding query with Paytm Care (Reference No.: *********). Instead of updating the status of return request they are sending emails by copy pasting the same sentences. It's really frustrating and mentally annoying to get cheated to buy a damaged product for more than half a lakh.
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"I posted a complaint at Voxya and then posted the link on Pepperfry's Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly."
I had ordered for a "Seagate *TB Backup Plus Slim Portable External Hard Drive (Grey)" from Paytm Mall on *th August, **** and it was delivered on **th August, **** as per the promised date. The product ordered was Grey in colour and upon openi...
Aug 15, 2019 by Pranav Wadhwa
I ordered Ziya kurta from paytm mall. It costs *** Rs. June ** is my delivery date, but the delivery boy didn't call me before delivering my product. He delivered the wrong one. I filed a case against my product at Paytm Mall. But paytm mall a...
Jul 01, 2019 by Infant Nirmal
I had returned two products to Paytm. One for the replacement and for refund. Both products were of the same brand and two different delivery guy was coming for pick up. But first delivery guy took both the product. When the second one arrived ...
May 26, 2019 by Reetika
I was trying to order a bicycle. But it's not deliverable here (Pin code- ******). I contacted the seller but they told to contact paytm mall....
May 08, 2019 by Abel
I had placed an order (mobile cover) with on **th February with an expected date of delivery *rd March ****. On not receiving the order till *th March, I followed up with Paytm Mall and received a call from them on **th March. They told me that...
Mar 27, 2019 by Kanishka Dhamija