- Damaged product delivered Open
I ordered a Dell Inspiron laptop **** on ** March ****. I got my laptop delivered on **th March ****. When I opened the box the laptop has dents on its backside. I initiated a return request immediately. The paytm care agents responded to collect all the details and after collecting the details, they said, the images are enough and your return request will be approved and you will get the replacement. Now it's more than * days no follow up emails or update from them regarding the complaint. I contacted them through the customer care number, which is paid and I paying the mobile bill for their mistake. But they are not responding and after * days they say, the return period is over. I will never use paytm hereafter in my life. Worst customer care among e-commerce websites.
Order no: *********. Regarding query with Paytm Care (Reference No.: *********). Instead of updating the status of return request they are sending emails by copy pasting the same sentences. It's really frustrating and mentally annoying to get cheated to buy a damaged product for more than half a lakh.
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