Paytm Mall
- Damaged product delivered Open
Arun Kumar filed this complaint against Paytm Mall on Mar 23, 2019
I ordered a Dell Inspiron laptop **** on ** March ****. I got my laptop delivered on **th March ****. When I opened the box the laptop has dents on its backside. I initiated a return request immediately. The paytm care agents responded to collect all the details and after collecting the details, they said, the images are enough and your return request will be approved and you will get the replacement. Now it's more than * days no follow up emails or update from them regarding the complaint. I contacted them through the customer care number, which is paid and I paying the mobile bill for their mistake. But they are not responding and after * days they say, the return period is over. I will never use paytm hereafter in my life. Worst customer care among e-commerce websites.
Order no: *********. Regarding query with Paytm Care (Reference No.: *********). Instead of updating the status of return request they are sending emails by copy pasting the same sentences. It's really frustrating and mentally annoying to get cheated to buy a damaged product for more than half a lakh.
Are you brand?
Are you Lawyer?
1 Supporters
Resolution Demanded:
Replace / Fix problem
Paytm Mall
Resolved
Frustrated? File a Complaint
Meesho
"I am very satisfied with Voxya team. They guided us properly and prepared the Legal Notice properly and resolved complaint."
Syed Noorul Arefeen
Related Complaints
Paytm Mall - Not responding for my return request Closed
Hello, This is merukumar shah. I ordered apple earpods pro from paytm mall with order id *********** and i got product is look like duplicate one so i place return request for refund for fake and duplicate under category. On **rd april after t...
May 07, 2021 by Merukumar shah
Paytm Mall - order not delivered and showing delivered Closed
Dear sir, I have ordered water jar pump ** ltr on **th march but till not received. Online it is showing delivered. I have contacted delivery exexutive given number but it was out of service for * days. Paytm also didnt helped me for convers...
Apr 04, 2021 by Prem Prakash Mishra
Paytm Mall - Paytm not showing the return option Closed
Hi, I have purchased a Caprese handbag from paytm which was under * days return/ replacement policy. But now the order page is not showing any return option to me...
Mar 13, 2021 by Debamitra Basu
Paytm Mall - FAKE RETURN REPLACEMENT POLICY Closed
I have ordered a set of Fire Extinguisher on **th February **** and it got delivered on **rd February **** and then I checked the product and found that the product wasn't like what I expected. That means, I thought the Fire Extinguisher w...
Mar 06, 2021 by Sharad Vaishnav
Paytm Mall - Exchange Picked Up From my House But Refund Not Credited Closed
What's going wrong with u guys Why u created my return request for the phone ?? Bhaiya Mera Exchange Bonus Ka Matter h ki old device has been picked but **** not received...
Jan 14, 2021 by Ankit Gupta