Creative Projects And Engineering Services
- Damaged oven given Open
Vasanthi Sathyanarayanan filed this complaint against Creative Projects And Engineering Services on May 10, 2019
We have booked the following items with "Creative Projects and engineering services (http://creativepes.com)" on Mar **, **** for the total worth of ***,*** INR for which we paid them ***,*** INR (on Mar **, ****) and another **** INR (on Mar **, ****) as advance via bank transfer.
Items bought:
*. Berjaya oven - Gas operated baking oven (single deck, * tray) (make / model_berjaya / bjy-g**-*bd)
*. Ms stand for above items (wall mounted type)
*. Erection charges
*. Plantry mixer (make / model_berjaya / bjy-bm*n)
On Mar **, **** - When they got the items it was found that the " Berjaya oven" had a huge dent on that and we asked them to provide me with a replacement.
We were promised from their side in written communication that the replacement item will reach us within *-* weeks on Mar *, ****. From then onwards our ordeal started wherein inspite of constant follow-ups on WhatsApp/calls they were not responding to us in an effective manner. And on Apr **, ****, the dealer (creative projects and engineering services) sent the oven to our café but in an unprofessional way. To our shocking, they sent the old oven itself in a much more damaged state. They even tampered with the "Warranty seal". When we questioned him on why he is giving the old oven that too in much more damaged state he disconnected our call and called his delivery person. He asked his delivery person to put the oven on the road and then to ran away. The delivery persons were so rude and menacing as well. In the process, the delivery person even tried to run over the four-wheeler on my husband (Mr Bharathi Athinarayanan). This was captured in video and is available at the atrocity of creativepes.com (Berjaya dealer). Https://www.Youtube.Com/watch?V=c**gfbqjz_*
Out of goodwill, we took the oven and kept it inside. The next day (Apr **, ****), we called in a Berjaya oven dealer (bakershoppe) for inspection. They have given a report quoting several issues like:
*. More dents
*. The exhaust door was half open and not closing properly.
*. Indicator light dangling in front
*. Found overheating issues
*. Also, he found the screws in the oven have been removed all over and was welded in many places
(the report is attached).
Currently the dealer "Creative projects and engineering services (http://creativepes.Com)" has blocked the calls from our number and not responding at all.
On May **, **** - we tried visiting their office based on the address available on their website and found the only vacant site. We had spent more than * hours in searching for their office but our effort went futile.
In parallel, we approached the Berjaya admin department (at Malaysia). They helped us by finding the info on from whom creative projects and engineering services sourced the oven after which they too not responding in a responsible manner.
We came to know the creative projects and engineering services got the oven from "Pride equipment (https://prideequipment.In/)" and the sold it to us. When we got in touch with pride they are also trying to wash their hands off. Please find the attached pdf that contains mail conversation happening between "Creative projects and engineering services" and "Pride".
Presently, our business got impacted heavily as we are not able to use it properly and are incurring loss day by day. Adding to that mental stress also there a lot.
We would really appreciate you stepping in further in solving this issue at the earliest.
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Creative Projects And Engineering Services
Resolved
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