Myntra
- Damaged Old Product Open
MS Roy filed this complaint against Myntra on Jun 07, 2020
Dear Team,
Need your attention for Order Vide no. *******-*******-******* from myntra.
I had ordered a Celio brown biker jacket and received on *th June,yesterday. Upon opening the product found same brand and same color -Celio jacket but in " torn condition / damaged..seems used as well."
Immediately, raised a return vide no.**********.
Today , *th June when the pick up guy arrived denied pick up stating "no tag".
On the contrary when the item was received didn't had any MRP tag but the covering plastic had MRP sticker tag with barcode.
In mail received from Myntra - point no.*(b) stated incase of no tag..there will be sticked MRP tag on plastic..so was the same in this case...
Tried to connect Customer services but could not connect , due to myntras Covid ** rule , less manpower etc....however inputted to call back.
Meanwhile the pick up guy left without picking the item.
After ** /** min..got a call back from Customer care Myntra where the entire scenario was explained ... After which she replied that can't help , later stated she will inevstiagte it...not sure will it be investigated on not...dhall i get the money or not.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Myntra
Resolved
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