OYO Rooms
- Complete refund not processed Closed
Smiran Mathew filed this complaint against OYO Rooms on Sep 01, 2019
I booked a room in OYO on Aug **-**rd. In spite of no room availability, OYO still accepted the booking and charged the amount. Later I was asked to check-in to another substandard hotel. I had to refuse for the same as I felt the new hotel which was recommended was quite unsafe. I spoke to the customer care and the representative ensure complete refund as I haven't checked -in and also since the fault was not at my end. But there is no update yet and the only half amount has been processed. Kindly assist.
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Resolution Demanded:
Refund / Credit for purchase
OYO Rooms
Resolved
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"Thanks a lot, Voxya. The refund has been credited to my account together with an additional 5% amount as compensation."
Aman Verma
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