Videocon D2h Services
- Complaint regarding malpractices followed by Videocon provider Closed
Shrikant Panda filed this complaint against Videocon D2h Services on Jan 05, 2020
Dear Team,
This is regarding unnecessary assigning channel to my Ala-carte pack for a fixed time period.
As you can see in the attached screenshot the Videocon d*h provider purposely assigned "Star Bharat" channel to my user id "********". And now when I am trying to remove the channel from my list it says there is a lock-in period of ** days.
image.png
The Videocon d*h team added "Star Bharat" channel to my pack without my consultation and after adding they just sent a message on the registered number. And now its not even allowing me to remove the channel from my list.
As a consumer why do I have to pay for a channel which I am not interested in?
And even if its added by mistake why am I not allowed to remove it from the list?
It seems a pure form of malpractice. Please look into this at higher priority. Not sure how many customers are impacted by such malpractices.
Regards,
Shrikant
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Videocon D2h Services
Resolved
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Max Serve Solutions Pvt Ltd
"Thankful to Voxya. As soon as the company received the legal notice, they contacted me and refunded my money taking back their items."
Purushothama N
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