Myntra
- Complaint against Myntra for not refunding my money Closed
Pragyan Pandit filed this complaint against Myntra on Nov 30, 2020
I order a ikonic ****+ pro hairdryer from myntra. The seller in myntra is beauty palace.
Order ID- ID-*********************
They sent a product in a damaged box and the packaging of myntra is worst. No secured packaging due to which product reached me in damaged condition.
Then i started asking myntra for exchange, they said no exchange doesn't matter if outside is damaged. So I asked them for return. They played with me for long. I sent them pictures and everything. But in vain. But after lot of arguments,Then finally there senior representative called , he asked for pictures and finally he said return is eligible and once we received the product refund will be initiated.My bank account is linked with myntra still they sent asked me through email to sent them my bank details.I sent them.November month is over now. Still didn't get my refund. They are asking *days everytime i called there customer care and every time they are sorry. But not at all refunding my money.
Yesterday they said by evening i will get my refund back. But nothing yet.
Myntra refund money exactly the same day , it pickup the return products but this is the product which got picked on *th of Nov and still no refund yet. And they are so con ,they updated in their site *-* days later that too after i called them.
And also asked me my bank details after I called them.
They are not returning the money and everytime they are saying wait *-*days.
Now how long ,am I going yo wait. Patiently i waited. But now enough is enough. Myntra is playing with my politeness. Just because it's an e-commerce platform and they are big they don't give a care about customer complaints. Instead of being polite they are showing arrogance.They are not resolving the issue, and everytime they update my complaint status to be resolved.
They are so irresponsible.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Myntra
Resolved
Frustrated? File a Complaint
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