Cleartrip
- Cleartrip cheating customers Open
Putul Gupta filed this complaint against Cleartrip on Nov 09, 2020
It’s shocking to see how Cleartrip is cheating its customers. I booked an AirIndia ticket (flight AI-***) via Cleartrip (Trip ID ************). Unfortunately, AirIndia cancelled the flight. At the time of cancelling the flight as per the steps listed on the Cleartrip website, it was indicated that a refund would be processed as per the airline’s policies. A few days later I received a note from Cleartrip indicating that a refund of Rs. * had been processed because the airline had not refunded any amount.
On writing to AirIndia, the airline confirmed that I would be eligible for a full refund. Despite providing this confirmation to Cleartrip in writing and indicating the next steps to raise a refund application, I was given the same response -the airline had not given a refund. Not only are they lying to and cheating regular customers but are doing so in AirIndia’s name and blaming it on them. How utterly shameful!!
Would strongly advise everyone to steer clear of Cleartrip, particularly in these times of uncertainty. The travel portal is clearly out there to take their customers on a very unpleasant trip.
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Resolution Demanded:
Refund / Credit for purchase
Cleartrip
Resolved
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