Myntra
- Cheating and fraud Open
Jyoti chand filed this complaint against Myntra on Jan 13, 2020
I am writing this email to show dissatisfaction and to value my money which has been eaten by MYNTRA , .
I ordered two product from Myntra on **th Dec ****, which I picked up from Myntra store on *th Jan ****.
Later While trying I found it not fit on me and quality also does not meet my expectations and does not meet the price range even hence I tries to exchange it , while choosing the exchange option by mistake I redeem the MYNTRA INSIDER POINTS. Afterwards, I found there is not option coming to exchange and return hence I called Myntra Team.
On *th Jan **** , I called them staff told me they cannot help hence connected my call to supervisor, then the supervisor assured me I will get a call from CASE MANAGER within ** hours between ****hrs-****hrs. I waited but no call came.
Again on *th Jan I called they told me the same thing .
Since no call came till *th , I called them again on *th Jan and they gave me the same call back story after talking for ** hours.
On *th again I called and demanded to speak the case manager but they refused saying it cannot happen only they can arrange a call back.
Finally I decided to wait and got a call too on **th Jan , The lady Ms. Saraswati clearly said , We would not to exchange due to their nonsense policy we just called you yo tell the policy and then she cut the phone without listening my point.
Now I want to know how can it happen that they cannot return or exchange wherein it’s their policy only that in case any issue they will exchange now if a person do not know English , how they Will recover the loss. My **** has gone in dustbin and they do not care about it. Even a local shop has exchange policies.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Myntra
Resolved
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