- Cheated at Zivame Store Open
Having received the Zivame offer SMS for "Buy * Get *", I walked into the Zivame store: Shop No. **/**, Banaswadi Layout, Maruti Seva Nagar, Bengaluru, Karnataka ****** to make a purchase. Upon querying the salesperson regarding the above offer, I was informed that the offer is available.
I selected three products and proceeded for billing. While processing the bill, I observed the saleswomen facing issues with the billing.
They informed me that the promotional offer has been taken off the website and has been changed to a flat discount promo instead. Certain products were available on a discount. I tried to pick the maximum products with the promo, for which I picked various products and asked them to check the discounted price.
This process prolonged for quite sometime as they claimed that the offer has changed each time I made a change in the purchase. Finally, I was informed that one product is available at a flat **% discount and the rest are on MRP, so I purchased three products.
I got in touch with the Zivame customer care because I received an SMS with the same promo. Upon explaining the issue, the executive asked for the order/invoice number from the receipt which to my surprise was unavailable. The customer care team promised on resolving the issue within **-** hours but they got to a final conclusion after * days. The regional manager called me up to discuss the issue and claimed that there were technical issues and that the offers at Zivame keep changing. I questioned the personnel on how it was possible for a offer available on a particular day to disappear or change when I chose to bill the selected products, and return the next day. They were just diplomatic and did not even accept their mistake let alone resolve my issue.
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
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