- Cheated by the company Open
I placed an order at 10.30 pm. It was promised to be delivered by 11.15 pm. I ordered food and made an online payment. The status was shown as "food is getting prepared", till 12.15 am and then the delivery executive called up and said that the restaurant is closed. I was hungry and it's very difficult to get food at this time (12.15 am). Swiggy cheated me by showing the wrong information and made me sleep starving after taking money. Now they had cancelled the order and I was asked to wait for 2-4 days for the refund.
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An apology letter from company official
Get refund or credit for your purchase
Get service/product replaced or fixed for free
Get damages for financial loss and mental agony
The food sent was not sealed and packing was not good in spite of charging for packing. The papad sent was broken and sweet sent was received smashed with little gravy spilt. I had to throw the order and wait for customer care to end up with no...
Mar 22, 2019 by Josley jafran vas
The order was cancelled by the restaurant on 11/03/2019. Swiggy executives are saying that money has been refunded. But even after 12 days, it is not credited back to my account. They have not provided any way to escalate the complaint. Each ti...
Mar 22, 2019 by Soumya
On 10th March I have placed an order from Swiggy and the amount got deducted twice Rs 537 for each transaction total amount deducted was 1111. I got a mail that transaction failed and I will receive the amount within 2-4 working days. No one is...
Mar 22, 2019 by M. Sudha sree
I have ordered food from Swiggy. I have given them special instructions that in my food there should be no onion as well as no potato but they didn't follow it as well as when I talked to their agent they said it will not be refund and nothing ...
Mar 22, 2019 by Chirag shah
This was not the first time I received bad or poisoning food from Swiggy and they don't take action against it. Swiggy is trying to play with people's life. Kindly look into this. The order I'd: 36247039568...
Mar 21, 2019 by Ajay Kumar