- Charged Unfairly for non usage of services Open
My broadband no *********** was charged incorrectly. I had made a service request to reduce my bill amount for non-usage during the covid** period because of being out of the city from the billing period **nd March to **nd May. During the covid** crisis, I was out of city and had no usage of internet services during that period. But they kept on giving bills also adding late payment fees to them. I was charged extra sum of Rs **** by them.
I have reached out to them on customer care regarding this issue but they have not done anything. I have recorded audio clips where they have assured me that my money will be adjusted but they have not done anything. Had multiple service requests initiated but of no use. I have wasted multiple hours(*-* hours) every day reaching out to them. This has caused me a lot of mental agony and anxiety. In these tough times, the amount of ignorance shown to customers by airtel shows the kind of respect they treat their customers with.
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
"Ontheshop refunded my money. I am very impressed with the service provided by Voxya. They have resolved my issue as soon as possible. Thanks for your support."
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