- Charged twice for single service Open
I was having issue with my d2h connection so I called their customer care for help they told me they will send their engineer to fix the problem with my connection and they will charge ₹200 for the visit and also informed me that if I still face any problem with my connection then next visit of their engineer will be free for next 1 month. I asked their engineer to visit my place and fix the problem but their engineer didn't come and they still charged me for the visit which really never happened. I contacted customer care regarding deduction made they assured me that they will send their engineer again to fix the problem with my connection and they will not charge this time. This time their engineer came and fixed the problem but when I again recharged my account they again deducted my account balance for the visit even after reassuring me that this visit won't be chargeable this time. Due to this, my account balance got nil and I am unable to view my channels. Despite my repetitive complaints, they are not refunding the amount that they have charged twice.
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"I have been satisfied with the service provided by Voxya. My issue was resolved within hours of posting my complaint. Thank you voxya."
I applied for Videocon D2H connection online on 15th May by paying Rs 2591. Then i got a call from their engineer and he said i will come but i will charge more 200 Rs. So i contacted customer care to get to know why there is more charge as suc...
May 22, 2019 by Sandesh Pawar
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May 18, 2019 by Biswajit samal
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