UBER
- Charged Extra Open
Sutapalli Surya Teja filed this complaint against UBER on Nov 29, 2019
On **th of November ,i booked a cab from my residence to Rajiv Gandhi International Airport ,at the time of booking the fare was **** ,after boarding the cab due to some personal reason i need to drop at middle of my way at Gachibowli ,so i have changed my destination point in the Uber app.The driver dropped me at the desired location ,after ending the trip the amount for the distance i travelled was ***Rs which has reflected in my Uber account ,but an amount of **** is displaying for the driver ,at that moment i paid the amount to the Uber driver in the form of cash and later on i lodged a complaint to the Uber support Team.The response from them was "the boarding and the destination locations are within our estimates so we cannoct refund the extra money which i paid". My concern was i have utilized the facility provided by the Uber app and changed my destination point and they have to charge me only the distance i travelled for,even though if i travel only for half the distance and asking me to pay the money for the total distance is not fair.
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Resolution Demanded:
Refund / Credit for purchase
UBER
Resolved
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