Charged extra for the cab ride Open
Posted on: Mar 12, 2018
Complaint filed against: Uber Cabs
Time: 1:15 AM
Description: I took a uber ride from my place in Delhi to A friend's place in Gurgaon and estimated fare was around 220/- INR.
After some time, during the ride, the cab driver's phone battery got exhausted and it got switched off. Now, without navigation, the driver took us from many unknown roads and dropped us after 15-20 mins of delay. Because the driver's phone was switched off, he couldn't end the trip after dropping me.
The tripped continued for god knows how long and when he ended the trip( Finally) I got charged for the whole extra distance and time which happened due to lack of professionalism and carelessness of driver.
Tldr: I got charged extra because driver was unable to end the trip due to his phone getting switched off mid ride.
Resolution Demanded: An apology letter from company official, Get refund or credit for your purchase
Complaint filed by: Saurabh Patni