- Charged extra and refund not initiated Open
Recently I had a trip to Dubai, I booked some activities from Antilog vacations, one of the activities was 'Dhow cruise dinner' on "Marina" which was clearly mentioned in the confirmation mail.
I paid a higher amount of dinner at "Marina" but at the time of sending voucher they cheated and sent me travel vouchers for dinner at "Creek" which was a cheaper option, I immediately called my booking manager and informed about the mistake and he assured me that he would correct it but in actual He stopped responding after that and when I reached Dubai, I had to pay an extra amount to have dinner at the "Marina", I have an email acknowledgement of the same.
On their website they promise "***% refund" in case of any problem but they are not even ready to refund what i paid in extra.
So poor customer service, now they are not even responding.
I have all the mails with me, still they tried to cover up by cheating!
Are you brand?
Are you Lawyer?
An apology letter from company official
Get refund or credit for your purchase
Get damages for financial loss and mental agony
"Voxya helped me to resolve the issue with PhonePe and I was able to receive my money back. Thanks team."
The main concerns are sub standard service compounded by fraud and cheating. Following are the problems faced while booking * independent bookings(myself and my parents) by Ms. Deepshikha Bhagchi :- *. Repeated mistakes while making booki...
Jan 19, 2018 by Vivek Sachdev