- Cashback of 500₹ not credited by pepperfry Open
I placed an order for hindware chimney (order id *********) on *th April **** while I was making the payment there was an offer that if I made payment via paytm i will receive ***₹ cashback so, i made payment via paytm but I didn't received any cashback. So, i contacted their customer support team and told them about the issue. Then they said that offer was expired long ago while it's still showing out there on their app by mistake. Then I said I don't know anything either you give me cashback or cancel my order. To which they said there is no policy to cancel the order. So, now I am stuck with the product without getting cashback. This is clearly cheating. Then they just hung up and disconnected the call.
Now, i am feeling cheated. Trusting pepperfry was a big mistake.
I am attaching a screenshot of the their payment page where there are still showing the same offer and cheating others.
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An apology letter from company official
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