Croma A Tata Product
- Cashback not being provided and also denying return Open
I purchased a laptop from croma online website and applied the offer for American Express credit cards. As per this offer I was supposed to receive a cashback of upto **** rupees. After following up with the company multiple times they denied me the cashback but now they are also denying to take back the completely sealed product.
I followed up with the grievances officer but he has denied giving me the cashback as well as denied giving me a refund.
I am ***% sure I did select the cashback offer and did the process as expected but the company is denying it and also at the same time is not willing to return my money.
Below is the service request numbers I raised regarding this issue -
SR*********** and SR***********
Please help. I am attaching the screenshot of the offer and can provide the email conversation I had regarding the same.
Are you brand?
Are you Lawyer?
Refund / Credit for purchase
Damages for loss and agony
"I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)"
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