Cleartrip Flights
- Cancellation fees not fully refunded Open
Unsanhame filed this complaint against Cleartrip Flights on Mar 31, 2020
I canceled my flight (Indigo) from Delhi to KL for which I paid a total of ₹*****. I paid this amount in two parts- once when I booked and again when I rescheduled. After cancellation, a mail was sent by Indigo confirming that the cancellation cost was ₹***** and the refunded amount was ₹ *****. Cleartrip, however, sent a mail showing the refunded amount as ₹****.
I called Indigo, they confirmed that the amount (₹*****) had been refunded to Cleartrip. After calling Cleartrip, a representative after cross checking agreed that the amount to be refunded should be ₹***** minus the charges by Cleartrip. She promised to call back within ** hours. Few days after, ₹**** was refunded and I never received the call. Now I am not able to contact Cleartrip.
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Resolution Demanded:
Refund / Credit for purchase
Cleartrip Flights
Resolved
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Delhivery
"Thank you Voxya and team. My issue was resolved. I have been satisfied with your quick action."
Prasanth Didla
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