Swiggy
- Cancellation Fee without cancellation policy Open
Supriya Sukumar filed this complaint against Swiggy on Feb 25, 2020
I had ordered food through Swiggy order #*********** from restaurant "A*B" on ** Jan ****. I wanted to cancel the order since it was COD and immediately placed the same order to A*B in the next * minutes. The reason I wanted to cancel was it was COD so wanted to change it to card payment immediately after the order was placed, before cancelling I reached out to swiggy support on the app and asked if I could make the payment now. However they had automated responses, so I ancelled the order and placed the same order through another account.
*. They don’t have a cancellation policy
*. why is the penalty being levied if i only wanted to change the payment option
I have already written ** mail asking for the cancellation policy, they don’t have a cancellation policy as on today, however they are willing to levy penalty based on their whims and fancy.
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Resolution Demanded:
Refund / Credit for purchase
Swiggy
Resolved
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