Zomato
- Cancellation fee charged Open
Gagan Arora filed this complaint against Zomato on May 09, 2019
There is a cancellation fee on my account of *** Rs. for the date of *rd April. As per Zomato people the order has been cancelled from a different account, not from my account which I use from my phone through FB login but some else who have used my phone to log in his/her Zomato account to place an order not from my account just my phone to has been used and that person did not order anything after *rd April so they put that cancellation fee to my account. And after explaining to them that how would I know as it was just my phone maybe at some party or at office someone asked to just use my phone and because of that person how I am liable to pay. These people are brainless and think they are from CBI and tracking peoples IP address and saying it's your phone your IP address but not your account. We agree but still, they are the culprit.
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Resolution Demanded:
An apology letter from company official
Get refund or credit for your purchase
Get service/product replaced or fixed for free
Zomato
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