Goibibio
- CANCELLATION DUETO COVID19 Closed
Rajendrakumar Shah filed this complaint against Goibibio on Mar 29, 2020
We had planned for a fantastic vacation to be spent in JAPAN for early April ****. The Flight booking is done through Goibibo travel agency with PNR: SQ/VCCIMZ. The ticket details are attached in this mail.
Since February **** there is increasing concern after feared COVID-** outbreak and its growing footprint across the globe.
We have finally decided to drop our plan to visit Japan for various safety reasons and various travel restrictions in and around countries in ASIA and around the world. We feel its quite risky to travel abroad and instead stay in our homes to help deal with this spread.
We as family had lot of excitement and thrill while planning this vacation trip and we are sad about this pandemic and various loss of lives across the globe.
Rescheduling a flight to a later date is only useful when we can plan in advance for a international vacation trip like this however it is very uncertain or impractical to re-plan for the same trip again amidst this ongoing COVID-** pandemic.
If we keep the tickets open also and plan sometime next year after situation becomes normal customer are asked to pay the difference fare which may or may not be the same.
Also since this is personal vacation plan everyone availability cannot be guaranteed for a specific date and month in next year.
I therefore request you to consider this and provide a provision to cancel the ticket while providing refund for the bookings done.
Hoping you to consider all above factors on humane basis and help people out and direct the travel agents accordingly so that we can approach Travel agent to process the cancellation and get the refunds.
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Resolution Demanded:
Refund / Credit for purchase
Goibibio
Resolved
Frustrated? File a Complaint
Goibibo
"After my complaint was taken by Voxya. I got my refund. And also I got the explanation for the delay happened from the company side. Thank you very much voxya."
Rakesh Mari
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