Redbus online booking
- Bus ticket refund Open
Shefalika Thapa filed this complaint against Redbus online booking on Jan 10, 2020
Resolution Demanded:
Apology
Refund
I booked a seat in HRTC bus from Redbus going from Delhi to Dharamshala on **nd Oct ****. * days before the journey, I got a text message as well as an e-mail from HRTC that the bus service has been cancelled. I called up redbus to confirm the same to which they suggested me to book another ticket and the cancelled one will be refunded within ** hours. I called them again and again, talking to different executives but they did not refund me the amount. It has been over * months and still no refund. Finally, they told me to go to the HRTC counter and show them the cancellation proofs so that they can refund the amount. I went to the counter and they told me that since the transaction was online, they cannot refund it in the counter. I told the same to the customer care of redbus and still no positive response. I have been struggling to get my refund back since * months.
Are you brand?
Are you Lawyer?
Redbus online booking
HappyEasyGo
"I tweeted about the issue before but I did not get any reply, until Voxya tweeted & tagged HappyEasyGo. I received the refund today after a long time. Thank you!"
Mrunmayee Palsule
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