Hathway
- Broadband Issues Open
Mithun Shreevatsa filed this complaint against Hathway on Sep 16, 2020
Dear Sir / Madam,
I am writing to you to raise an issue about: Broadband Internet
The issue that I have experienced was: *. False assurance from Executive who told if we pay for * months, there will be +* month free just like act service. Executive name is Madhu and his number is +**-**********. Once i got the connection, he stopped picking my calls and no response from Hathway team as well. The ticket raised about it was closed without my concerns. Everytime i talk about it, they say sorry about it they dont have any such plans.
*. The internet speed is what i have opted is ***mbps, but i dont even get ***mbps and every week i raise couple of complaints. Since from * months, more than ** complaints so far.
*. Frequent speed drops, every day in the morning speed drops less than **mbps, gradually it will increase till **mbps or may drop completely.
*. Cant talk to customer care people directly, the calls are getting disconnected by covid reasons and less people functioning.
*. There is a open ticket since a week, none are concerned to call me about it. And almost all complaints automatically resolved. Even after negative feedback, nobody calls and enquires about the issue in detail. Every time, we hear give us one last chance.
It occurred on: */**/****
First they should talk to me and explain about each and every query raised and provide good service going forward by adjusting the bill amount for the days where i faced slow internet connections and no internet. And punish such executives who are trying to defame the brand.
I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.
Sincerely,
Mithun
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Hathway
Resolved
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