GTPL
- Broadband connection setup not done Closed
Shinoj Oommen Sajan filed this complaint against GTPL on May 16, 2020
Last week I had submitted an enquiry on GTPL website to setup a broadband connection at my residence, based on the enquiry submitted I got a call from the sales person of GTPL (Mr. Umesh Parmar) and after a brief discussion with sales person I had made the payment of * months in advance via PhonePe, this was in accordance with the commitment which he had made of setting up the broadband connection within *-* working days (i.e. by Wednesday **th May or maximum by Thursday **th May) and due to the current situation we all are going through and plus getting a broadband connection asap was my requirement as well, so eventually I agreed to his offer and made the payment immediately. The sales person had also assured me that in case the connection setup is not done by Thursday, he would refund me the amount paid . I’ve been trying to get in touch with the sales person (Mr. Umesh Parmar) and he is not even bothered to receive my call, neither is he reverting to my messages sent to him.
The worst part is that I did try to report this incident to their customer care team and as per their guidance Ive sent across the receipt copy of the payment made along with all other required details and yet I haven’t received any feedback or followup call from their end not even an email or message.
I am also trying to get in touch with their appellete authority to address this issue; however, the contact person’s mobile is also not reachable.
This kind of pathetic service we are getting and I feel like being looted in this current situation where most of the companies are giving pink slips to their employees.
During the brief discussion I had also informed the sales person that till the time the connection is done I’ll be on leave without pay due to limited internet access and ultimately it would affect my performance and also my existence in the company, as most of the companies are at the verge of laying off employees.
At this point I am clueless about GTPL service and no one is bothered to respond to my queries. Have tried to get in touch with all the departments to get it sorted, but of no use.
I sincerely hope that this complaint of mine reaches to the right department or person who could take an action against these kind of bogus companies who are not at all customer service oriented and are there just to fill in their pockets.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
GTPL
Resolved
Frustrated? File a Complaint
Pepperfry.com
"The Legal Notice is a very efficient tool to make large organizations listen to your complaint and respond sensibly. I have received a full refund for my order."
Kaushik Mandal
Related Complaints
GTPL - Wireless internet not working properly Closed
I recharge my wireless gtpl internet on date **rd may ****..**mbps plan...but after * month...my internet service was closed bcz of Strom and all...but then team gtpl told me that wireless tower was fell down so your net will come after some ...
Jan 11, 2024 by Yogesh chhugani
GTPL - Online book connection but they don t provide service in aera and not refund not getting Closed
I have booked new connection from GTPL https://www.gtpl.net on **/**/****, Then no one contact me, I have find our aera sells person and contact him, he said that gtpl service is not available in our street (then why online they allow new conne...
Nov 20, 2023 by Panara Uttam Bharatbhai
GTPL - SHIFFTING NOT YET DONE Closed
i was apply for shifting in gtpl as on **th june by ticket no. ********, it's already more then * month passed yet gtpl is not solve the issue....
Jul 25, 2023 by YOGESH JAIN
GTPL - Worst Service provided and no internet connection Closed
After sending multiple email to gtpl customer care to extend *-* weeks validity which i have lost last month as there was no internet connection for continuous * week and other multiple *-* days for last few month. During this period i have to ...
Jul 14, 2023 by Parshottam bambhaniya
We have been using GTPL broadband for so many years and wanted to upgrade the plan this year so contacted gtpl office and as per their instruction cheque has been given and the same has been cleared approx before a month. While contacting GTPL ...
Apr 08, 2023 by Jayeshbhai shah