Make My Trip
- Booking declined by hotel in Phuket, inaction in finding alternate accommodation by MMT Open
I had booked a package for Krabi and Phuket with MMT, but when I reached Phuket on **th Feb, ****, my reservation was declined by the hotel and there was no useful response from the logistics team (Rajeev Ranjan, Gaurav, Ravi Ranjan, Deepika Panchal and Akhilesh Bhavsar) just routing our calls from one person to another. Me along with my entire family, consisting of my elderly parents and a * year old, were stranded on a foreign country with no accommodation. When we didn't receive any help from MMT we had to look for something ourselves and after much difficulty found a sub par place. Now, MMT's customer delight's officer (Mr. Harinder Singh) comes into the scene after deliberately not finding us an alternate accommodation as it would be easier to try and compensate us later for the amount we paid at the hotel. The person was very rude and had no regard for the trouble we had faced.
Even after we returned, there has been no transparency in informing us about the amount of compensation we are entitled to for all the mental trouble and harassment we had to face at the hands of MMT. After multiple complaints and escalations on MMT's site, there has been no response and this issue has been sitting with the customer service for * months and counting. Testament to how important customers are for MMT.
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I have paid ***** Rs. for * flight tickets from Mumbai to Varanasi through make my trip. It was jet airways flight which was cancelled directly from them. I should get my full refund back as it was direct airline cancellation and make my trip o...
May 18, 2019 by Aanchal arora
I booked an international flight from MakeMyTrip but for some reason, I had to cancel it. But in the name of refund they just saying wait for ** to ** hrs from many days. Every day they just tell me to wait and wait. Make my trip not giving my...
May 11, 2019 by Sagar Goyal
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Apr 26, 2019 by Aditi Bhalla
We booked * rooms via Make My trip for Regenta resorts in Pushkar wherein we got confirmation of the booking too and after nearly * days we received a call from the resort that the rooms are full and they don't have space for us as by mistake t...
Apr 18, 2019 by Anushruti chatterjee
I made a booking through MakeMyTrip for two adults and one child to Hotel Malas, Panchgani for one night on *th April ****. On arrival, I was harassed by the front office receptionist by saying that I did not provide the correct age of my child...
Apr 12, 2019 by Tina mitra