Make My Trip
- Booking declined by hotel in Phuket, inaction in finding alternate accommodation by MMT Open
I had booked a package for Krabi and Phuket with MMT, but when I reached Phuket on **th Feb, ****, my reservation was declined by the hotel and there was no useful response from the logistics team (Rajeev Ranjan, Gaurav, Ravi Ranjan, Deepika Panchal and Akhilesh Bhavsar) just routing our calls from one person to another. Me along with my entire family, consisting of my elderly parents and a * year old, were stranded on a foreign country with no accommodation. When we didn't receive any help from MMT we had to look for something ourselves and after much difficulty found a sub par place. Now, MMT's customer delight's officer (Mr. Harinder Singh) comes into the scene after deliberately not finding us an alternate accommodation as it would be easier to try and compensate us later for the amount we paid at the hotel. The person was very rude and had no regard for the trouble we had faced.
Even after we returned, there has been no transparency in informing us about the amount of compensation we are entitled to for all the mental trouble and harassment we had to face at the hands of MMT. After multiple complaints and escalations on MMT's site, there has been no response and this issue has been sitting with the customer service for * months and counting. Testament to how important customers are for MMT.
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"Within three days of registering my complaint, Airlines responded and arranged for the refund. I am grateful to Voxya for getting my problem solved."
Reference ID:[******-******] Cab Issue Incident date ** Aug. Complaint logged on **th Aug Last contact on ** Aug Escalated to Mr. Deep Kalra on ** Aug Dear Sir, I feel sorry and pained to bring a very small issue to your notice. I am...
Aug 27, 2019 by Sushil
I had booked a hotel stay for * nights which I wanted to modify on the same day for * nights. However after * days they denied the same saying booking is not cancellable inspire of the booking being for a period after * months and cancellation ...
Aug 01, 2019 by Anand Kikani
I, Vikram Singh Bhati have booked European dream tour **** under visa protected plan, my booking ID - NL************** from ** July **** ** August **** for ** nights ** days, along with my wife Nikita Bhati and my brother Aditya Bhati along...
Jul 22, 2019 by VIKRAM SINGH BHATI
This is with regards to flight booking ID: NN************* and the date of booking was *th January ****. I had purchased a round trip from London Heathrow to Kolkata (PNR number: IWENSB, E-ticket number: ***-**********), from MakeMyTrip. My...
Jun 25, 2019 by Shreya Roy
I had booked adventures of Jordan through MakeMyTrip and it was joining directly without flight. I booked my package through an agent called S.B and clearly, it stated the price was inclusive of visa fees. He was not very helpful in com...
Jun 19, 2019 by shilpa patil