Make My Trip
- Booking declined by hotel in Phuket, inaction in finding alternate accommodation by MMT Open
Neha Komal filed this complaint against Make My Trip on Apr 18, 2018
I had booked a package for Krabi and Phuket with MMT, but when I reached Phuket on **th Feb, ****, my reservation was declined by the hotel and there was no useful response from the logistics team (Rajeev Ranjan, Gaurav, Ravi Ranjan, Deepika Panchal and Akhilesh Bhavsar) just routing our calls from one person to another. Me along with my entire family, consisting of my elderly parents and a * year old, were stranded on a foreign country with no accommodation. When we didn't receive any help from MMT we had to look for something ourselves and after much difficulty found a sub par place. Now, MMT's customer delight's officer (Mr. Harinder Singh) comes into the scene after deliberately not finding us an alternate accommodation as it would be easier to try and compensate us later for the amount we paid at the hotel. The person was very rude and had no regard for the trouble we had faced.
Even after we returned, there has been no transparency in informing us about the amount of compensation we are entitled to for all the mental trouble and harassment we had to face at the hands of MMT. After multiple complaints and escalations on MMT's site, there has been no response and this issue has been sitting with the customer service for * months and counting. Testament to how important customers are for MMT.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Make My Trip
Resolved
Frustrated? File a Complaint
Goibibo
"Thanks to Voxya, Goibibo responded and initiated a refund. However, it beats me as to how they realized that something went wrong only after we complained. More power to Voxya."
Kannan Vanangamudi
Related Complaints
Make My Trip - Not refunding the cancelled flight ticket price Closed
Not refunding the cancelled flight ticket price...
Mar 21, 2024 by Deep Kumar
Make My Trip - Deducting excess amount for train ticket Closed
This is to inform you that through your make my trip application i have booked a train ticket for Trivandrum to Coimbatore on **/**/**** and it was charged **** Rs.But after confirming the ticket my destination changed in the ticket as solapur,...
Mar 13, 2024 by Ajith c s
Make My Trip - Mental and financial bearing due to the MMT mismanagement Closed
Background of the incident: We had booked our honeymoon trip to Seychelles through Make My Trip (MMT) from **th Dec’** to **th Dec’**. However, the experience was marred by certain experiences which had mental and financial bearing on...
Mar 04, 2024 by Saurabh Sinha
Make My Trip - BUS CANCELED NOT PROVIDED AC COACH Closed
My BOOKING ID NU*************** REFFERENCE PNR **QEXR*D is this I Booked * seat in AC coch Kalpana travels bus through make my trip from kanpur to jaipur Kalpana travels not provided ac coach providing me non ac coch and not giving me refund...
Feb 18, 2024 by Rajendra Agrahari
Make My Trip - Booking of double ticket in same train and cut double amount Closed
I booked an ticket of rajdhani from Delhi jammu by providing OTP for once they cut double amount and booked double ticket in same ticket when I try to contact them there coustomer care executive make another level scam after he listen my grieva...
Jan 30, 2024 by Deepak sharma