- Booking cancelled at last moment Open
I booked a shared cab from Delhi to Jaipur via ibibo app.The booking was confirmed and I reached the pickup location before time because I had a meeting scheduled in the evening so I was giving my best to be punctual.
On reaching the spot I called the cab driver to board the cab but I was shocked when he said that he is planning to cancel the ride and will confirm me in 10 min. I then called the ibibo customer care which assured me of getting in touch with the vendor and doing the needful. But then I received a cancellation mail at 12.15 noon when the departure was scheduled at 12.30 noon(just 15 min prior).
Due to this event I couldn't reach at the meeting on time and thereby it will lead to opportunity financial losses.
The company sent a so called resolution mail giving information of cancellation of my booking. But I don't understand that whether mere passing of an information without any effort to rectify the error falls in the ambit of resolution.
I feel like I have been cheated by ibibo. They only think of making money when the customer takes a ride via a vendor in form of commission and all and then they deny there responsibility to there customers when there clients face all this.
Are you brand?
Are you Lawyer?
Get damages for financial loss and mental agony
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