- Booking a ticket with indigo made whole family disappointed with their weird rules. Open
22 hours agoDetails
Indio flight : 6E288
I had planned trip fromm bangalore to vizag with parents,in-laws,children,spouse and me. I have booked round trip on Jan4th and on Jan6th 2019 on Indigo airlines.
On the day of travel, collected boarding passes at 4:32am and proceeded toward security and reached gate ait 5:03am, still 22min for flight to departure.Indigo staff didn't allow me to travel as we are late by 3 min. I requested staff that parents and inlaws are senior citizens took time to reach gate but didnt accept my request. Staff said you can travel in next flight at 12:55 pm by paying extra money and accepted but flight got cancelled at 11am. We waited in airport for 7 hours with senior citizens and small kids. I got disappointed and cancelled return tickets before 48 hours and i got penny amount, after taking cancellation charges. As a citizen of India i have questions to ask to Indigo airlines.
1.Why is indigo so adamant about 25 min gate closing rule when other national and international flights accept till 10min before flight departure?
2.If this is so important,Why indigo didnt print this in boarding pass in bold letters along with boarding time and flight departure? Printed in terms and conditions of unreadable font.
3.Why is indigo not compensating due to delayed flights and why should travellers gets suffered with delays with terms and conditions in unreadable font.
This incident has caused me a huge loss as entire family disappointed.I deserve a huge compensation for my loss.
I request you to kindly consider this issue and do justice to me.
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