- Booking a ticket with indigo made whole family disappointed with their weird rules. Open
** hours agoDetails
Indio flight : *E***
I had planned trip fromm bangalore to vizag with parents,in-laws,children,spouse and me. I have booked round trip on Jan*th and on Jan*th **** on Indigo airlines.
On the day of travel, collected boarding passes at *:**am and proceeded toward security and reached gate ait *:**am, still **min for flight to departure.Indigo staff didn't allow me to travel as we are late by * min. I requested staff that parents and inlaws are senior citizens took time to reach gate but didnt accept my request. Staff said you can travel in next flight at **:** pm by paying extra money and accepted but flight got cancelled at **am. We waited in airport for * hours with senior citizens and small kids. I got disappointed and cancelled return tickets before ** hours and i got penny amount, after taking cancellation charges. As a citizen of India i have questions to ask to Indigo airlines.
*.Why is indigo so adamant about ** min gate closing rule when other national and international flights accept till **min before flight departure?
*.If this is so important,Why indigo didnt print this in boarding pass in bold letters along with boarding time and flight departure? Printed in terms and conditions of unreadable font.
*.Why is indigo not compensating due to delayed flights and why should travellers gets suffered with delays with terms and conditions in unreadable font.
This incident has caused me a huge loss as entire family disappointed.I deserve a huge compensation for my loss.
I request you to kindly consider this issue and do justice to me.
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