Make My Trip
- Booked hotel has been locked for 2 years Closed
Reference to NH*************.
Terrible experience on domestic hotel by Makemytrip - the hotel property was closed when I arrived at the location in Kovalam, Kerela.
Waited for couple of hours for a customer care executive to be able to resolve the issue. (with my kid age *yrs). Executives kept passing me on from one to another, mentioning they will get back in **mins.
I had also pinged Ritwik Khare on Facebook (hoping for some response since he happens to be in management), nopes - no response from him too. It is ** Aug today, while the incident happened on ** Aug.
Locals tell that it has been sold out nearly * yrs back!
After the wait time of * hrs I was given options that were not at all a match to what I had selected and booked. One executive - Mrinal mishra finally mentioned he will escalate to higher authorities but i will need to wait for **hrs for revert. How can SLAs be so high in such critical situations when a tourist is stranded in an unknown place with a child!
It was a long weekend so none of the good hotels were available! I finally after some tour around the city could manage a room (due to the hotel's last minute cancellation).
Since then (** aug) till today (** aug) - there is no response, no call, no email from makemytrip so called higher authorities on the penalty. I paid **k for * nights which i lost to them. Raised multiple service requests - refund of **k processed after * days of the complaint. Makemytrip quotes double the amount refund if inclusions mentioned by a hotel arent provided. How about penalty when the hotel itself is locked and I am left with my child stranded in the heat to figure out a place?
Are you brand?
Are you Lawyer?
Get damages for financial loss and mental agony
"I posted a complaint at Voxya and then posted the link on Pepperfry's Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly."
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