Make My Trip
- Booked hotel has been locked for 2 years Closed
Reference to NH*************.
Terrible experience on domestic hotel by Makemytrip - the hotel property was closed when I arrived at the location in Kovalam, Kerela.
Waited for couple of hours for a customer care executive to be able to resolve the issue. (with my kid age *yrs). Executives kept passing me on from one to another, mentioning they will get back in **mins.
I had also pinged Ritwik Khare on Facebook (hoping for some response since he happens to be in management), nopes - no response from him too. It is ** Aug today, while the incident happened on ** Aug.
Locals tell that it has been sold out nearly * yrs back!
After the wait time of * hrs I was given options that were not at all a match to what I had selected and booked. One executive - Mrinal mishra finally mentioned he will escalate to higher authorities but i will need to wait for **hrs for revert. How can SLAs be so high in such critical situations when a tourist is stranded in an unknown place with a child!
It was a long weekend so none of the good hotels were available! I finally after some tour around the city could manage a room (due to the hotel's last minute cancellation).
Since then (** aug) till today (** aug) - there is no response, no call, no email from makemytrip so called higher authorities on the penalty. I paid **k for * nights which i lost to them. Raised multiple service requests - refund of **k processed after * days of the complaint. Makemytrip quotes double the amount refund if inclusions mentioned by a hotel arent provided. How about penalty when the hotel itself is locked and I am left with my child stranded in the heat to figure out a place?
Are you brand?
Are you Lawyer?
Damages for loss and agony
"I am very satisfied with voxya team. Voxya is doing great job for consumers. My complaint was resolved with top priority. Thanks once again voxya."
We had made a booking on Jet airways through Make My Trip. The Flight was cancelled in April **** by the airlines. Till Date we have not received a refund nor do we get any update from Make my Trip. have been following up for a year now and its...
Jun 22, 2020 by ROHAN KRISHNAN
I booked a cab from Delhi to Patiala for **th June, **** on *th June, ****. Due to the ongoing pandemic, it was mandatory to get an e-pass from the respective government to travel inter-state otherwise the booking will be cancelled. In the c...
Jun 18, 2020 by Nitin Aggarwal
REF BOOKING ID : NN************* & NN************* • Booking was created vide ** digit mobile no. ********** by my brother in law who is currently stationed in Slough, UK on my behalf. • As he is not able to reach MMT helpline from there ...
Jun 15, 2020 by Hari Hara Panigrahi
I have booked a flight from Delhi to Pune and Pune to Delhi from Make my trip for **th June to ** June for my entire family of ** PAX. I took the zero cancellation policy and specifically paid the ***** rupees for the policy. My total spent is ...
Jun 12, 2020 by Gaurava Singhal
I booked a flight for the *th of June, ****. The booking was made on the *nd of June. I then had to cancel the flight on the *th of June as I realised I would not be able to travel on the *th. Upon cancellation it was shown that a refund amount...
Jun 12, 2020 by Guru Prasad