Bajaj Finserv
- Bajaj FinServ disapproving reimbursement Open
Niraj Kumar Srivastav filed this complaint against Bajaj Finserv on Jul 19, 2019
Time line of event:
TV purchased in **** from Elektrocraft, Jamshedpur, original bill attached.
Manufacturer warranty * year, and * year extended warranty taken from Bajaj Finserv.
TV malfunctioned in **** and Sony did not cover (warranty overdue) neither did Bajaj stating that insurance will kick in effective March **** (someone had put date of policy effective **** as opposed to **** and this is the sole reason for this issue).
In this situation, I got the TV repaired and then went from office to office asking a solution as the erroneous date in the policy was not mentioned by me, but someone from Bajaj. They cancelled the original policy and issued a new policy (backdated) and still not covering stating the TV was repaired without informing them. In fact, I had called the call center reps and updated them on the day the TV malfunctioned.
It is more than * months now and no resolution. I have written at least ** to ** emails including the offices of CEO/MD, CFO, company secretary and the CPP asset care to absolutely no avail. Highly disappointing and very unprofessional.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Damages for loss and agony
Bajaj Finserv
Resolved
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Goibibo
"Thanks to Voxya, Goibibo responded and initiated a refund. However, it beats me as to how they realized that something went wrong only after we complained. More power to Voxya."
Kannan Vanangamudi
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