- Baggage misplaced/lost Open
Hello, I flew from Bangalore to Patna on 25th of December, 2018 along with my mom. Please note the PNR for my ticket was B8RZ4L (since our tickets were separately booked). We were originally supposed to be travelling onboard 6E-163 and 6E-342 to Patna but unfortunately 6E-163 got cancelled. Due to our pressing engagements the next day, we were provided 6E-897 the very same day as an alternative which was very nice of the ground staff there at Bangalore Airport. However, upon landing in Patna, one of the bags was not found. We duly lodged a PIR at the airport and were asked to wait until we hear again within 24 hours which never happened. Despite making numerous calls and several follow ups with Indigo staff at the Patna Airport and presumably the baggage department at Gurgaon, all I am left with are misleading and incorrect status updates about the baggage. It has been 6 days since I travelled and over 96 hours since I raised a complaint myself at customer care. Not to forget the PIR I had filed at the Patna airport with Indigo staff. I am yet to receive a single call from any Indigo staff regarding my lost baggage. Instead I have spent hours enquiring over call to customer care, Gurgaon and Patna airport regarding the same. I had very important medical documents related to the procedure my mother had undergone just a week ago along with valuables. This has caused a lot of mental trauma for us since my mother is ailing and we don't have any other option but to go back to Bangalore and get all those reports again. My mother is 60 years old with heart condition and diabetes and this issue has delayed the further treatments indefinitely. Request you to take stern action against these airlines for such gross negligence and unaccountability. Even as I raise this complaint, I have no idea where my bag is.
Are you brand?
Are you Lawyer?
An apology letter from company official
Get refund or credit for your purchase
Get service/product replaced or fixed for free
Get damages for financial loss and mental agony
I am deeply saddened and in pain and anger to bring to your notice the issue of theft from my checked-in luggage from Kochi to Male Indigo flight No 6E-412 (attachment enclosed). I along with my friend Vivek Krishnan were travelling to Bengalur...
Apr 09, 2019 by Raghuram Reddy
Date: 25/03/2019 Flight: 6E – 471/309 (Jaipur – Hyderabad – Goa ) | PNR – TMG4TX Rate : 8788.00 | PNR - TMG4TX Amount Paid Again: 10,300.00 Flight no: 6E – 471/309 date: 25/03/2019, departure time 16:40 from Jaipur to Goa I re...
Mar 28, 2019 by Mohammed ashraf
I have booked a flight with my PNR LLZ56H from Jaipur to Ahmedabad on 11 March 2019 where I have done my web check in my flight and I am having my seat no. I reached about 0714 hrs where my departure was at 0755 hrs. I have my brother with me a...
Mar 11, 2019 by Geetaverma
This is the height of limit. Rules apart and I am very well aware. On the counter, I was immediately asked for 4kg excess payment I was willing for 2 kgs she clearly said I am asking for 4 kgs for check-in baggage, not the handbag. The agent go...
Mar 08, 2019 by Farhan Mohamed
Dear concerned, I reached the airport 50 min before the departure and I was standing in the queue 45 min before departure. I was made to stand in the queue (I tried approaching the guy standing at the counter he said request the passengers and...
Feb 23, 2019 by CA Atul Dewani