- Amount paid but product not received ^Open

Himmat Vasantlal Vira filed this complaint against Club Mahindra Holidays on Oct 18, 2018

dear sir/madam,
my membership id is: *******, season: White, studio
communication of insufficient information about the membership, stereotype attitude of the sales executive, seniors, bunch of misleading and lack of communication of the officials between themselves are the main reasons of my grievance.
i have a sincere request that the company should take some measure against those that harm the reputation this way and also ensure that people stepping out of their offices have got all the information they need to have and not get startled or surprised wrongly after they opt for a leisure time only to find that they have added more trouble to their lives.
i got many phone calls from the mahindra club back office and was told about free offers under any circumstances – just my presence was enough they said to avail these offers- to which I responded by attending their so called **-minute introduction which lavishly took * hours to communicate the product details. We paid the full amount and were happy that at least we had invested in a good company and there would be value for the money paid. But this happiness was over within a month when the ground realities were surfaced.
the form filling was without even offering us to read the terms and conditions, it seems the club mahindra personnel gets the details filled within three minutes so getting time to read any of the clauses to the customers was not really a practice followed.
a lot many promises and misleading were made towards building the ‘customer’s trust’ as usual by the big branded company officials. i made a payment thru my credit card of Rs. ***,*** (three lakh fifty one thousand four hundred seventy) on **th aug’**.
there was no welcome call made by the club, which was promised to be within a week. when we approached them they said we will get call within another **-** days.
after one month we received welcome call with full of surprises.
• contact no. of my wife and myself were wrong.
• promised rcv’s were reduced from inr *,*** to inr *,***
• the kit would reach only by ** days from verification call which we are still awaiting from them since last ** to ** days.
personnel communicated with:
• sales executive: mr. santosh m pujar / akshay sharma
• member experience management: mr. brian nadar
it’s really surprising to find not a single personnel knowledgeable about the product offers, details and terms and conditions involved in the membership. it’s a disgusting experience and a bitter memory i ever had.
for any company there are competitors, but if the product offered is a guarantee, it surely does well. but sorry to say, the feeling we had was that it’s only the money count of the customer and not the concern or bother of the value of the money given. please do not treat your customers like this.
i look for my issue to be resolved as early as possible or provide me full reimbursement of my money.
regards,
himmat

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