- Amount debited twice Open
Hell Swiggy. I have paid twice to swiggy instead amount should be debited only once. They said that payment gateway will refund and I need to wait at least *-** days, which I have already done. I have attached the screenshot and here is the order id- ***********.
Whenever I am on chat with their customer service agents, they said the food is already been delivered which is not the case. I have told them many times to go through the whole chat and in many cases, I need to tell their customer call agents from the initial point. My amount was debited on March/** and until now customer executive says amount will be refunded and I ask them when? No response.
Worst customer service, taking the ideas from International markets and saying we are the best. At least be like Zomato which is an International brand and takes issues refunds quickly. Swiggy customer executives are illiterate and don`t know what they speak, they hire a bunch of voice and accents trainer.
Are you brand?
Are you Lawyer?
Refund / Credit for purchase
"The social media sharing helped me a lot. I am thankful to Voxya for helping me. Thanks"
I ordered food from Swiggy on *th June, **** in Ahmedabad. At around *.** p.m. the delivery guy called me and told me that he met with an accident and the food is spilled. I informed the Swiggy help and was chatting with Karthik. I have the c...
Jun 17, 2020 by Manoj Pillai
Order got cancelled, since I was away from phone for **mins. I was charged **% of the order as cancellation fee. i am at double loss. Neither the order was delivered which was important for me and at the same didn't get my full refund. And then...
Jun 06, 2020 by Vamsi Krishna
Item missing from order no *********** The package was not sealed as well. No resolution. ...
Jun 04, 2020 by Komal kaustubh
Swiggy - Food not delivered Closed
the delivery executive didnt ring my bell he called me * times my phone was on charging so i didnt see them so he cancelled my order and refuse to refund my money. looks like the company robbed me'....
May 25, 2020 by kashish khurana
They cancelled my order and charged money eventhough i have sent the correct address they didn't come and when i called back they didnt respond.I am very frustaded. ...
May 24, 2020 by Sowmith Reddy