Makemytrip (india) Pvt. Ltd.
- Airlines canceled flight Refund issue Closed
I had booked my original Air ticket thru MakeMyTrip in the month of March **** booing ID NN*************. Our flight got canceled by the Airline on * July ****, so Airline called me and offered full refund due to their cancellation policy, so I went ahead & canceled the air tickets with Airline directly on * July ****. The Airline said the refund amount will go back to the third party in this case it’s MakeMyTrip.
On the same day, I called up the MakeMyTrip customer service to inform about the cancellation done with the airline, the agent said he has filed a case which will get resolved in **-** hours . He did not give me any case reference. Surprisingly I never got any call back until ** hour so I called up the Customer Service again and found out that nothing was done from their end (in fact, again I explained the whole story of flight cancellation & this agent reassured that this will be resolved in ** hours & I will get a call back) again nothing happened until ** July ****,
So on ** July ****, this time due to the frustration of poor customer service over-the phone I used MakeMyTrip online portal to * submit the claim- Airline Cancelled flight case number [******-******] refund *
On ** July ****, I called up again to just Make sure that My refund will get processed within time, I even gave all the details of the case again (surprisingly every time MakeMyTrip Customer service agent starts fresh as if they don’t know anything about the case) I was told that it’s under progress but no firm confirmation. I asked for the higher authority to talk to so on two instances I was put on hold for more than ** minutes and no body showed up ever,
on ** July **** I again called customer service agent, again I had to explain the whole story again & asked about my refund status, to my surprise he said that I will get an answer within ** hours I said that was the answer on * July, ** July and now on ** July as well...* days had already passed since * July ****, I asked for the transfer to his supervisor, to which his supervisor denied saying he can not come on phone.
This is truly frustration that It’s question of ***,*** Rs. not a small amount, and MakeMyTrip can not give a status information to a customer even after * days.
Pathetic, such company should shut down their operations ans should fooling around people with their lucrative advertisements.
I had been loyal customer of MakeMyTrip for last * years bit now after this incident I give * ⭐️ to them
Are you brand?
Are you Lawyer?
An apology letter from company official
Get refund or credit for your purchase
"I am fully satisfied with Voxya as it resolved my issue within 1 day. There is also an option to consult a lawyer at a very nominal price. Thanks Voxya."
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