Goibibo
- Airline ticket Refund from IBiBo due to Covid 19 Open
VINCENT DSOUZA filed this complaint against Goibibo on Mar 13, 2020
Due to recent outbreak of COVID-** virus , I wanted to cancel my airflight Air Asia to Bali Booking Id: SEA*********** which after several busy call attempts they gave me an option to do it through chat window.
Chat experience being very poor gave me options to select and as I wouldn't want to take my family due to Corona I opted to cancel my flight and they send me a message they would call me in * hours to discuss my query and confirm if I want to go ahead with my cancellation and refund info.
Which I never received , I called them the next day and thier service support confirmed that I did not get a call and still they processed my cancellation and raised a ticket saying they will check on this and call me back.
We exchanged several mails of them asking me about the sms proof etc and I expected them to get back to me with a positive reply as the airline has several policy for the customers for a refund , to keep the ticket open etc which they can't help me as I had booked through an agent and ibibo has to do it on my behalf.
However now ibibo calls me and mails me ,just plainly says ticket cancelled no refund as my destination and date of travel is May, which makes no sense as I was just expecting in the call they promised me * hours after my chat request before they processed it without any confirmation from my side which if informed at the time of request I wouldn't proceeded with.
They are cheating us, this is worst service as a travel agent to not give customer an informed decision to make.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Goibibo
Resolved
Frustrated? File a Complaint
Asus
"Voxya team helped me very much and they were there though out the issue resolution and without them I believe it is impossible to get justice. Thank you Voxya and team."
Leela Sai M Guggilam
Related Complaints
Goibibo - Refund not issued Closed
I booked a room in hotel through goibibo's portal. The room shown in photos was different and didn't have space for * people. I requested them to either change room or issue a refund but they refused for both. Booking id- GH**************...
Oct 03, 2023 by Lakshay jain
Goibibo - Money deduct but ticket not received Closed
So today morning I book a ticket on Goibibo app and I go to proceed to payment option and the payment is deducted but my ticket is not issue by Goibibo ...
Jul 22, 2023 by Ashish Ranjan
Goibibo - Money deduction Closed
I was using their app for the first time I was booking a train ticket so as I had done the payment the app closed automatically so as I reopened it no transaction was available in the history/booking and the refund is also not provided and I do...
Jul 20, 2023 by Abhay Pratap Singh Yadav
Goibibo - Refund not initiated by company Closed
On * th of March i had book a bus ticket through Goibibo. But bus was cancelled by bus operator and informed me on call as well on Msg. After that o had raised a complaint on goibibo application and there now its showing complaint resolved but ...
May 24, 2023 by Shshank singh