Air India Express
- Air India Express refund not processed for more than 2 months Closed
Anzal p i filed this complaint against Air India Express on Oct 14, 2021
Ticket booked for **th August to travel from Cochin to Dubai, had to be cancelled as I tested positive for covid**, on ** th of August.Even though flights are cancelled, Air India Express said they will deduct cancellation penalty of Rs **** . I agreed and cancelled ticket and still waiting for refund even after * months. I have sent multiple emails to customer care asking for refund status. At first I was told it is processed. But after repeated follow ups and after I did multiple cross verification with bank, later air india express informed that it is only processing!.., It's one month since but since then they only reply it is under process. I even sent multiple mails to their nodal officer as I was informed. But still no solution.
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Resolution Demanded:
Refund / Credit for purchase
Air India Express
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