Makemytrip (india) Pvt. Ltd.
- Accomadation not provided and then commitment not fulfilled Open
Sanjay Bhatnagar filed this complaint against Makemytrip (india) Pvt. Ltd. on Nov 02, 2018
I had booked a room in maple green( oyo ****), Banglore for **/**/** & **/**/**. The room was booked through make my trip and I paid full amount to make my trip app. Confirmation attached
Your Hotel Booking NH************* for OYO **** Hotel Maple Green Suites Check-In **-Oct-**** for * Nights * Rooms (Classic Room) is confirmed. You can manage your booking at https://mmyt.biz/*IXHpko. Please show this SMS at the time of Check-In.
But when I reached the hotel on **/** the manager refused the entry and told that the rooms are available but he will not provide the room thru oyo as they are transferring the money. I contacted oyo rooms and the person on phone confirms and asked for refund or stay in alternate room. But the person refund not only the phone number but his id even.
Since I was with my wife so I decided to take a room in the same hotel by making a fresh and enhanced payment of rs ****/ for the same room for two days
I tried to call oyo rooms but always got a new person. After that I got a message from oyo that I checked in a hotel where I never visited I called oyo again and requested to clarify. Recording attached.
In the meantime I contacted mmt they assured a refund of excess payment which I had to pay because of makemytrip. Conversion a attached.
Reference ID:[******-******] confirmation issue
"MakeMytrip" <Obfrops.NE@makemytrip.com>
Fri, ** Oct **** **:**:** GMT+****
If this issue is not resolved to your satisfaction, you may reopen it within the next * days.
Subject
confirmation issue
Response By Email (Sandip Pramanik) (**/**/**** **.** PM)
Dear guest,
Greetings from Make My Trip.
As per your request and as a special case we have cancelled the booking against the policy and we will also reimburse the difference amount and request you to share the bill and also share the bank details in below format.
· IFSC code (Indian Financial Security Code)
· Account Number
· Account Type
· Account Holder’s Name
· Branch Name
· Bank Name
· Bank City
For any further assistance, please feel free to give us a call on (*-***-***-**** )
Thanks and Regards
Sandip Pramanik
Best Regards,
MakeMyTrip Team
And now these are not responding. Kindly help
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Makemytrip (india) Pvt. Ltd.
Resolved
Frustrated? File a Complaint
Delhivery
"Thank you Voxya and team. My issue was resolved. I have been satisfied with your quick action."
Prasanth Didla
Related Complaints
Makemytrip (india) Pvt. Ltd. - Refund Issues On My Cancelled Flight Trips Closed
Hi, I, Aakash, one of your customers canceled my round trip flight(PNR: ZBDM*D, RB*LUT) for this covid situation. I directly contacted to GoFirst Airlines and their authorized person refunded all money for both flights(because one plane was ca...
Jan 14, 2022 by Aakash Das
Makemytrip (india) Pvt. Ltd. - Refund related Closed
I made a flight booking through MakeMyTrip on **rd December **** for travel dates **th May ****, now due to pandemic the passengers couldn't travel and I got a email from Indigo that they have kept my money is a credit shell and it can be used ...
Jan 05, 2021 by Kushal Narayan Patel
Makemytrip (india) Pvt. Ltd. - Refund not processed for more than three months Closed
I have booked air tickets with Makemytrip from Hyderabad to Trichy for travel date ** Apr **** and return date of ** Apr ****. Their booking ID is NF**************. Later I had to cancel it as I couldnt travel and hence asked to process the re...
Jun 11, 2020 by Avinash Sirsath
Makemytrip (india) Pvt. Ltd. - Refund for flight ticket Closed
I have cancelled the tickets from the respective airlines on **/**/**** and have be told that the refund has been processed and it has been to sent to the travel agent that is Makemytrip. But they are not transferring the money to me and absolu...
Jun 01, 2020 by Karan Singh Rathore
Makemytrip (india) Pvt. Ltd. - Refund of Airlines not received Closed
This is regarding our round trip Flight Tickets Colombo-Bangalore-Colombo by MakemyTrip India. Details as below: Booking ID:NN************* Airline : Sri Lankan Airlines Departure: **th March **** Return: **th March **** Members :* SI...
Apr 18, 2020 by Sandhya Manalil
