- A VICTIM OF BHARAT SANCHAR NIGAM LIMITED ^Open

RITURAJ BORAH filed this complaint against BHARAT SANCHAT NIGAM LIMITED on Feb 09, 2021

I have disconnected my BSNL internet connection on **th January **** as BSNL is unable to offer me the promised speed and service from the last * months. I experienced frequent internet connectivity issues with latency ranging from ***-*** which made me disconnect the connection in spite of constant following up with the local BSNL office of Nagaon region and the vendor Nirmali Bora Saikia on regular basis against my complaint. I have also informed about this to BSNL Customer Care through email who advised me to reach out to their regional office. These officials have always neglected their efforts in taking any actions to fix my issue due to which it impacted my professional life as I am an IT employee who is currently working from home for my company situated in Gurgaon. I have used their service from **-**-**** and I have been given false promises to take action until **-**-**** on which I took the decision to stop their services.
On **-**-****, I have been posted a bill of Rs **** for the month of January **** although I have paid Rs *** as per their accountant Mr Tirtha Baruah's advice on **th Jan **** for January month before disconnecting the connection. Now, I have three demands against these fraud officials who are setting up traps to loot innocent consumer like me.
My first demand is to cancel the fraudulent bill of Rs **** for the month of January for which I have already made payment before disconnecting the service.
My second demand is to provide me a full refund of Rs ****/- which I paid while taking the connection as they have failed to provide me service.
My third demand is to compensate by charging me according to their basic plan of *** instead of *** from **-**-**** to **-**-****. So, this will amount Rs **** as per my rough calculation. This means I should get Rs **** in total from BSNL.

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