Indigo Airlines
- Paid Extra Charges after Issuing Boarding Pass Open
Rajan Gupta filed this complaint against Indigo Airlines on Aug 07, 2018
I was travelling from Delhi to Chennai with * more Relatives, Dated *-Aug-**** Flight (*E-****) Dispatch time was *:** AM, and we reached Airport by **:** PM (*-AUG-****). We took the Boarding Pass at *:** AM (*-AUG-****) & we sat near to gate no ** (Terminal * New Delhi Airport), as gate no ** was mentioned on our boarding Passes. At *:** we heard the announcement for our flight & it was the only first & last announcement for *E-**** flight, By *:** we reached to gate no ** & one guy from indigo told, Your flight got closed, now you have to take next flight by Paying **** INR/ Passenger Extra, I asked him, how it’s Possible Because After the Announcement, We took only * minutes to reach here, Then he told this is a silent airport they do like this only but where as they were doing the announcement for other flights which were going to Bangalore, Patna, Hyderabad more then * - * Times, Even they were calling by Passenger Name, Because after Boarding Pass Issues They call by announcing Passenger name. But For flight (*E-****), they did the announcement only once that to ** minutes before the flight dispatch Time. Even they dint call our name at last & first Announcement. I feel Their Intention was to miss the flight by few passenger which they can accommodate in next flight & they can earn money.
Then After lot discussion with Indigo Employees I paid **** Rupees & got new Boarding Passes for Next Flight.
Who is Culprit for this Incident - Flight Announcer, *st Reason - Because Once the passenger has Boarding Pass they can call by the Name also but He has not done for this flight & he was calling by name for others Flight Passenger,
*nd Reason- He has done the announcement once that to just ** min before the flight dispatch time.
My Analysis Why Indigo is doing this Fraud - Announcer was knowing that in next flight few seats are available & If he will do announcement late so he will Move those passenger to next flight, & Airlines will get Profit & He will get some Rewards.
This Incident is not happened first time, after discussing various frequent flyer they told same this happened with them as well.
I want Indigo should stopped this Fraud thing to make money and Refund my **** Rupees.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Indigo Airlines
Resolved
Frustrated? File a Complaint
Swiggy
"I am very satisfied with Voxya. I got a call from Swiggy that they have initiated the refund for the misplaced order and that they are apologetic about it."
Shruti Karanth
Related Complaints
Indigo Airlines - Refund is not provided by Indigo Airlines in medical emergency Closed
I couldn't travel on my flight from Lucknow to Bangalore on * Feb **** because my daughter (** months age)was not well. She was suffering from diarrhoea and doctor advised medicine and rest for her. So I called customer care stating that due ...
Feb 20, 2024 by Shoaib Ahmad
Indigo Airlines - Charged for a rescheduled flight seat which was cancelled due to bad weather Closed
On **/**/****, Mumbai to Chandigarh flight was cancelled to due bad weather and when we rescheduled it with their another flight which was connecting from Mumbai to Nagpur and then Nagpur to Delhi. We were asked to pay *** for * seats from Mumb...
Jan 22, 2024 by Zuber punjabi
Indigo Airlines - FLIGHT DELAYED I MY CONNECTION FLIGHT WAS MISSED Closed
i was booked aflight, from TASHKENT DELHI the travel date ** JAN **** the actual ETD - *:** AM - ETA - *:** AM the flight was departed from tashkent *:** am its too late, so my connection flight was missed due to delay from ailine sid...
Jan 15, 2024 by SIBIL RAHEEM VAYYATTUTHIRUTHUMMAL
Indigo Airlines - Flight cancelled but no alternate flight allowed Closed
*E *** was cancelled but they did not allow alternate flight. It costed me business meeting cancellation and overnight stay in Coimbtore which costed me **,*** Rs. flight *E *** from CJB to BOM on **Dec**** is cancelled due to bad weather at ...
Dec 26, 2023 by Sandip Chintawar
Indigo Airlines - Rechedule of flight Closed
I wanted to reschedule my flight from kanpur to mumbai from **th to **th Dec. I went to the payment page to pay the rechedule charges. I clicked on review booking to confirm. The page automatically directed to home page to enter the details aga...
Dec 11, 2023 by Yasir