- OYO broken property infrastructure, amenities not working Open
OYO 10957 Home was promised an confirmed (Booking Id: RLCN8465) to deliver the following services after receipt of full payment.
The facility was supposed to have an AC, Geyser, and other basic amenities like bed, light & fan.
Unfortunately the property does not have a working fan, a working AC, geyser or even basic light in the bathroom. .
On top of it the window glass is broken, which welcomed the guests with hot air in the afternoon and swarm of mosquitoes since evening.
This is turning out to be a horror story considering my complaint is not even being entertained by guests relationship manager. In the duration from 6 pm to 7 pm on 26th Nov 2018, I have already been disconnected from the call for 5 times. The last 3 times I called, I have recorded the calls for the purpose on any future disagreements. I will be happy to share the audio files with you if requested.
Not once have i got anyone to provide me any remedy or any alternate arrangements that can be made to accommodate my senior citizen parents and uncle& aunt who are now stuck in the OYO property.
Needless to hide the fact that this has ruined my 3 years of experience with OYO.
I am on hold by OYO relationship manager as he gets with the back end team to resolve this issue. The call has already crossed a 20 min mark of which 16+ min has been hold time.
This is when apparently I have some membership of OYO that I had bought couple of months back.
Truly disappointed !!
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Please find attached documents for reference....
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